Our Store Policy

Code of Conduct for In-Store Experience

 

1. Respect & Kindness:

• Respect the property and respect the people.
• Harassment and bullying have no place here, this should be treated as an inclusive space where people can enjoy their interests peacefully.
• We also ask that you reasonably clean up after yourself when using the gaming spaces with the provided garbage and recycling bins, and ask other guests before handling their possessions. 

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2. Hygiene & Sanitation:

• We ask that guests meet the standard of personal care in regards to hygiene (washing hands, avoiding scents/smells, elimination of body odours) before entering Arkain or shared spaces.
• Workstations and tables will be sanitized as needed to provide the shop's patrons a safe space to play and work.

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3. Safety & Security:

•  Tampering with security devices or shop-owned equipment is strictly prohibited.
• Privacy is of utmost importance to Arkain. Any information provided to the staff will be kept in accordance to the provincial privacy legislation.

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3. In-Store Refunds and Exchanges:

•  Will be determined on a case by case basis provided that the product is unused and in sell-able condition.
• Customer care is important to Arkain, if you have any concerns regarding products please email: admin@arkain.games or visit us in-store during regular business hours.

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Breach of these conditions may result in refusal of service, removal from the premises, suspension or ban from the premises, or involvement of law enforcement as necessary. If you notice a guest breaching the code of conduct or have any concerns please address them with staff immediately so that we may keep the peace and safety of our community.